The Human Capital Institute - Engaging and Retaining Talent Learning Track- Reducing Employee Turnover

As the economy approaches another expansionary period and the labor markets tighten, many fear that upwards of 50%-60% of American workers will seize on the first opportunity to jump ship. Like customer retention, employee retention can be the single biggest factor affecting an organization's bottom line. The total cost of replacing a single senior manager or professional can easily approach 2 or 3 times that person's salary. Organizations have the potential to save enormous money and knowledge by reducing their turnover even slightly. This topic will concentrate on determining what mix of tools, policies, benefits and technologies have the highest positive effect on retaining an organization's talent.

Next Webcast

Title:

The TALENT Experience™ Drives the Customer Experience

When:

Tue, Jul 29 2008 / 3:00 PM - 4:00 PM ET

Presented By:

Derrick Barton , Chief Talent Leader/CEO , Center for Talent Retention

Click Here »

The connection between employee performance and customer results is clear. What may be fuzzy for some is WHY do employees deliver great service? WHAT do managers do to cause employees to deliver? In this webcast thought leader Derrick Barton highlights some of the key findings in his upcoming book, The TALENT Experience to show what needs to happen to create the "Talent Experience" to deliver the "Customer Experience". Leaders must create the Talent Experience for employees to deliver the Customer Experience. The connection between employees and customer is clear... in this presentation we explore what it takes to create an organization capable of delivering exceptional customer results. Leaders (Talent Managers) must implement a set of critical talent manager actions, such as:

Know what is "most critical" to engage each person to perform at their best and creates a place they want to stay

Make "work" count for the individual

Deliver straight talk

Work with each person to build capability to perform now and contribute in the future, and acquire talent which can perform today and contribute tomorrow

Webcast Calendar

The topics for the following webcasts have not yet been determined. Please help us by filling out the survey below to decide what important topics we should cover.

Wed, 22 Oct 2008

Vote for Future Webcast Topics

Help us select the most important topics for discussion this year!

Please take this brief poll and rank the following subjects from most relevant (1) to least relevant (5) to you. Thank you!

	Most			Least
	1	2	3	4	5
The Benefits of Engaging a Diverse Workforce
Leveraging Motivators of On-the-job Learning to further Engagement
The Momentum of Engagement: What Talent Stories say about your culture
Taking Action on Turnover Data: Changing your metrics to Engagement
Engaging New Talent with Onboarding Mentors
Fostering Employee ownership of engagement
Measuring productivity of engaged teams
Supervisor skills to foster engagement

Suggest Your Own Topic

Thank you for responding to the poll. You responded on Jul 23, 2008.

HRCI Certification Credits

Each HCI Webcast is approved for 1 hour of recertification credit toward HCI's Human Capital Strategist designation (HCS) and may be eligible for credit toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about HRCI, please click here. For more information about HCI's designations please click here.

Past Webcasts and White Papers